1313 Privacy Policy — Protecting Our Users' Data
Your privacy is our priority. This policy transparently explains how 1313 collects, uses, stores, and protects the personal information of users in Malaysia.
Effective Date: 1 January 2026
What information we collect
When you register and use the 1313 platform, we collect various types of information to ensure our services run smoothly and securely. The information collected includes:
Account information
During registration, you provide details such as your full name, email address, phone number, date of birth, and password. This information is used to verify your identity and manage your account within our system.
Device and browser information
We automatically collect technical information such as your IP address, browser type, operating system, screen resolution, and login session data. This helps us identify technical issues and improve platform performance.
Payment information
To process deposits and withdrawals in MYR, we retain payment-related information such as the e-wallet account holder name or bank account number. Card numbers and payment passwords are not stored in our system.
Cookies and usage data
The 1313 platform uses cookies to store session preferences, maintain login state, and analyse usage patterns in aggregate. You can manage cookie settings through your browser, though disabling cookies may affect certain platform functions.
How your information is used
1313 uses the information collected solely for legitimate purposes directly related to delivering services to users in Malaysia. The primary purposes are as follows:
- Identity verification and account security — ensuring that only the legitimate account owner can access the platform.
- Financial transaction processing — handling MYR deposits and withdrawals accurately and securely.
- Service improvement — analysing aggregated usage patterns to improve the user experience.
- Service communications — sending important notifications related to your account, transactions, and platform updates.
- Legal compliance — meeting compliance requirements or responding to investigations and directives from relevant authorities when required.
- Fraud prevention — identifying and investigating suspicious activity to protect all users on the platform.
1313 does not use your information for third-party marketing purposes without your consent.
How we store and protect your data
User data security is a responsibility we take seriously. All data held by 1313 is protected by appropriate technical and organisational security measures.
All communication between your device and 1313's servers is encrypted using SSL/TLS protocols. This ensures that data in transit — including login credentials and transaction details — cannot be intercepted by third parties.
Users' personal data is stored in databases protected by strict access controls. Only authorised personnel may access user data, and all access is logged for audit purposes.
Data retention periods are determined based on service requirements and legal compliance. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal procedures.
Sharing information with third parties
1313 does not sell, rent, or share users' personal information with third parties for commercial purposes. However, in the following limited circumstances, some information sharing may occur:
- Payment processors — transaction information is shared with approved payment service providers solely for the purpose of processing MYR deposits and withdrawals.
- Technical service providers — infrastructure and cloud service providers involved in platform operations may require limited access to system data.
- Legal requirements — 1313 may disclose user information if required by court order, regulatory directive, or applicable legal obligation.
All third parties involved in processing user data are required to uphold data security standards equivalent to those we apply in our own operations.
Your rights as a user of our platform
You have the right to request a copy of the personal information we hold about your account. Requests can be submitted through our customer support channels.
If the information we hold is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings.
You may request the deletion of your account and personal data, subject to retention requirements under applicable laws and transaction record obligations.
Changes to this policy
1313 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page. Continued use of the platform after any changes are published constitutes your acceptance of the updated policy.
How to contact us regarding privacy
If you have any questions, concerns, or requests regarding how 1313 handles your personal information, please contact our support team by email at [email protected]. You may also visit the FAQ for general guidance on account and privacy matters.
Your data is safe with 1313
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